I’ve been sorting through Amazon Prime Day tool deals and found a couple of surprises, including new hand tools by Arrow.
Arrow, as you might know, historically specialized in construction-type staplers.
I also have an Arrow rivet tool. The point is, Arrow specialized in small specialty fastening tools.
Advertisement
And now they have adjustable pliers for “plumbing, automotive, and household repairs.”
They also have pliers sets and a wide range of different styles and sizes.
Arrow also launched adjustable wrenches. It reminds me a bit of the Stanley MaxSteel adjustable wrench I posted about a very long time ago.
Utility knives? Sure, why not.
This one looks pretty good, too.
We know what’s going on. Arrow was bought out by GreatStar a few years ago, and now the company is leveraging the recognizable brand name to sell more hand tools.
Advertisement
GreatStar bought up a bunch of tool brands over the years besides Arrow, such as Goldblatt, SK, Shop Vac, Pony, and Jorgensen. They also own DuraTech, WorkPro labels. Aside from their own brands, GreatStar makes tools for many other companies and private label brands.
While Arrow general purpose hand tools are new, the company behind them is not new to making such tools.
Although it hasn’t been confirmed, it seems that Bosch contracted with GreatStar to make at least some of their hand tools. See New Bosch Tools – Cordless Nailers, Wrenches, Pliers, More and Bosch Pliers Wrench Looks a Lot Like SK Tool’s.
This whole situation, with Arrow now having common hand tools, seems strange to me. The tools could be competitive and decent, but I’m hung up on the “Arrow” part.
Some of the tools look competitive, and others plain in a generic or standard type of way.
Tool brands make all kinds of unexpected branding decisions.
For example, Hitachi Power Tools acquired Metabo before the group was sold by Hitachi to KKR, a private investment firm. Hitachi Power Tools changed their name to HiKoki overseas and Metabo HPT here in the USA.
More than 7 years later, Metabo and Metabo HPT still have zero cross-brand compatibility and continue to confuse nearly everybody.
Arrow hand tools doesn’t seem all that strange if I force myself to look at things objectively.
Consider Milwaukee Tool. The Sawzall and power tool brand now makes everything from hand tools and storage products to workwear and jobsite safety gear. It was a bit strange when they ventured into hand tools.
Channellock launched truck racks and also levels and soon squares. Now at Lowe’s, Klein launched plumbing tools.
It looks like GreatStar took a WorkPro multi-bit screwdriver and changed things up to create an Arrow 2pc screwdriver set. In other words, this isn’t really a “lick and stick” relabeling thing; it seems that effort went into expanding the Arrow brand into the hand tool space in a thoughtful way.
Hold on – I found a very similar-looking screwdriver by Duratech. I kind of like the Duratech color scheme better, but I digress.
One of the recent Amazon free product reviews describes the situation quite perfectly:
It is a basic chinese screwdriver, but it does the job
In my opinion, GreatStar brands’ tools are typically decent. In my opinion, they – like many other companies – are well experienced at business-to-business dealings but not so much business-to-customer.
They don’t seem to build branding. Arrow, SK, WorkPro, and other tools can be easily sold at Amazon. But how will GreatStar build the brands to where customers will seek them out by name?
If you want high quality pliers, you might know to check out the Knipex. Hammers? Estwing.
Are these new Arrow tools just more entry and mid price point offerings to add to Amazon’s bloated product catalog? Or will GreatStar put effort into brand building, which is something they don’t seem to have done yet for SK?
fred
“Consider Milwaukee Tool. The Sawzall and power tool brand now makes everything from hand tools and storage products to workwear and jobsite safety gear. It was a bit strange when they ventured into hand tools.”
Stuart: your observation is correct – but the age of brands sticking to their knitting is long gone. These moves (Milwaukee’s and Great-Star Arrow) are not much different than SBD putting the Dewalt, Irwin, Lenox et.al. names on whatever they think the brand name will help with sales. The same is true for the Apex Group – that seems to want to lump most of their consumer tools under the Crescent brand. Geez – when SBD acquired Record (British plane manufacturer) they tried slapping the name on pipe wrenches made in China. SBD also diluted their flagship pneumatic toll brand Bostich – with using it for hand tools. It is sort of throw it up on the wall and see what sticks. I’m betting if the Arrow hand tools make a decent profit – we may see more. But if they sell poorly – then Great Star may just let the brand return to staplers etc.
Jason T.
The arrow pliers look very close to same build style as these SK pliers https://www.amazon.com/SK-10-Inch-Construction-Parallel-Comfortable/dp/B0CM5PZLKM/?tag=toolguyd-20&th=1
Being that it’s Great Star it makes sense. I bought the SK pliers on a previous Prime sale for a little cheaper than they are now. They seem decent quality and I have used them quite a bit. They’re not Knipex, but they are half the cost of Knipex.
I have no problem with Great Star using the Arrow name, but same tools, just pick one of their many brand names and roll with it, no need to have the same exact tool made under 5 different names.
Jared
That does not strike me as good news for tool-purchasers. Sometimes expanding the product line is a good thing – e.g. Toughbuilt and their modular tool boxes.
Other times it’s just adding branding to a whitelabel product to capitalize on the brand recognition. When that happens, it presumably generates some profits – but at the expense of the brand’s long-term reputation if consumers come to realize the name isn’t a shortcut for assessing quality anymore.
Arrow’s foray into hand tools… certainly looks like the latter. Maybe that’s unfair – these could be perfectly decent hand tools. They don’t look like premium tools though. Arrow doesn’t seem like the brand to do that either.
Wayne R.
I expect these tools will likely be okay. Not stellar, not groundbreaking but run-of-the-mill okay – just like a zillion others. Seems to me that people new to the trades will get to know Arrow as the same.
Rick
Unsurprisingly, there are plenty of glowing “Amazon Vine Customer Review of Free Product” reviews posted on Amazon to bump the ratings of their new tools.
I guess that’s just a part of what you have to do when you are trying to break into a market with plenty of competitors, but I find it hard to take those reviews seriously.
Stuart
It’s a tried and true retail launch formula at this point, and so I won’t make too many judgements there.
ColeTrain
Stuart, don’t forget about Crescent’s new rolling work cart. I recently bought into Metabo. Almost didn’t because the name is stupid. Now I am explaining what they are to people and I hate the name even more. I’m just calling it Hitachi.