A couple of times a week I receive emails asking for general tool recommendations. These emails usually start off with “We’re buying our first home…” and also mention the desire for good quality tools.
When shopping for general purpose DIYer tools, such as hammers, screwdrivers, pliers, and the such, there are a couple of main criteria to consider.
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- cost
- quality
- versatility
Here’s a list of essential tools most homeowners and DIYers should have in their tool boxes. The list is not comprehensive, but it covers the basics. When someone asks about building a tool kit but mentions they don’t know exactly what they might need, these are the tools I recommend.
Okay, so what does all this have to do with Craftsman? Craftsman is the brand I recommend most for new homeowners, beginner DIYers, and anyone looking to starting building up a good tool set. I generally feel that Craftsman tools can be trusted to be well-built and value-priced.
Craftsman sent over a 16oz claw hammer and 17-piece screwdriver set for review. After a bit of testing it became clear that the quality is no different than it used to be a couple of years ago. The tools are still great quality and reasonably priced.
Many people know that Craftsman does not manufacture most of their hand tools themselves. That’s not a bad thing, but it means that certain Craftsman tools are readily available under other brands’ labels. However, a lot of the time the Craftsman-branded tools are less expensive or at least more readily available. Plus there’s also that famous lifetime guarantee.
Vaughan makes Craftsman claw hammers, ball pein hammers, and possibly their mallets as well. Western Forge makes Craftsman’s screwdrivers, and possibly their punches, adjustable wrenches, and pliers as well. Stride makes, or at least used to make, Craftsman’s wire strippers. Knipex makes Craftsman’s adjustable pliers. Wilde makes Craftsman’s pry bars. Bosch makes some of their screwdriver bit sets. I could go on, but you get the picture.
A lot of people – myself included – have criticized Craftsman for outsourcing the production of certain tools, mainly mechanics tools such as wrenches, and ratchets. It is unclear whether this was prompted by Craftsman or their manufacturing partner, Apex Tool Group (formerly a joint effort by Danaher and Cooper Tools). Sometimes we forget that Vaughan, Wilde, Western Forge, and many of Craftsman’s other OEM partners still produce tools in the USA.
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Over the years I have had few complaints with Craftsman hand tools and continue to recommend them without hesitation.
My personal tool collection included many Craftsman tools: hammers, mallets, screwdrivers, pliers, chisels, files, wire cutters, wire strippers, clamps, wrenches, sockets, ratchets, socket accessories, pry bars, tool boxes, an organizer, squares, a level, and layout tools. This is just what’s on the top of my head without refreshing my memory with a peek inside my tool boxes.
In mid-2011, a market study showed that Sears and its Craftsman brand were leading with a third of hand tool sales. One in every three hand tools bought at a retail store is made by Craftsman. Home Depot and Lowes combined command less than 30% of market share.
Is Craftsman really America’s Most Trusted Tool Brand? I am sure there are surveys that show yes, Craftsman is in fact the most trusted tool brand, but consumers also vote with their wallets. Personally, I continue to trust Craftsman tools and many of the OEMs that make these tools for Sears.
Long time readers know that I don’t always have nice things to say about Sears. But when it comes to Craftsman hand tools, it often comes down to good quality and great pricing.
maxx1676
I went to Sears to replace a 1/2 inch – 3/8 drive chrome flex socket that I lost and was told
Craftsman no longer makes it.
I ask if they could break a set that was on their tool board for the socket and was told they can`t do that.
So where does that leave me ?
Stuart
If in your shoes I would have asked for a manager, but given the time of year the wait would probably be lengthy. Or I would ask for a replacement with the industrial version. Sears also carries the socket “online only” via the Allen brand.
Try emailing Sears’ “social media support team” via [email protected] . Explain your situation and present them with favorable resolution. Give them the model number of the socket, and include the Allen 3/8″ drive 1/2″ 6pt socket model number ALN11510 as an alternate suitable replacement.
Sears can be difficult to work with sometimes, and as a last resort I would file a BBB complaint – that usually results in a quick email from a higher level of customer support.
The last option is to request a full refund and replace the socket with another brand’s. That’s what I plan to do if I need to replace a Craftsman tool after it’s discontinued.
jesse
Can anyone say for certain if Craftsman Industrial tools are any different from ‘ordinary’ Craftsman? I am inclined to believe that they are probably identical, just rebranded at most.
Baji
They are 100% American made, less expensive in some cases, union made and the steel and finishes are of industrial grade quality as opposed to consumer grade quality.
I own several Craftsman Industrial tools, including sockets and am really impressed with the quality of these tools. I’ve had several major projects and put a tremendous amount of use tools and none of these have shown any wear and tear and finish on all of these tools is still 100% intact as they were day one I bought these.
They are the ONLY Craftsman branded tools I buy anymore, not only because they are 100% USA made, but also because they are less expensive in some cases, I can support a union made product and because the tools built to last a lifetime.
Stuart
As Baji mentioned, the industrial tools are USA-made. Supposedly they are also manufactured to meet higher strength standards.
fred
I’ve seen some of the Craftsman Industrial sockets that have UPC numbers with a 714994 prefix. This is associated with Easco Hand Tools (a Danaher Company) that produced a lot of the older Craftsman products and K-D brand tools
AdmChesterMynutz
Welcome to the “New Normal”.