The Home Depot’s Pro Xtra loyalty and rewards program has a simple premise: Save Time. Save Money. Get Rewarded.
The Home Depot reached out, asking if I would be interested in a paid partnership to help educate ToolGuyd readers about their Pro Xtra loyalty program. I enthusiastically agreed, but I must admit to feeling a little guilty about this. You see, I have been a Pro Xtra member for more than 8 years now, and it’s something I can easily recommend.
Would I be talking about the Pro Xtra program if The Home Depot wasn’t sponsoring this campaign? Honestly – no – the Pro Xtra program enhances my Home Depot shopping experiences, and without my having to do anything extra, and so it’s not something I think about.
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I signed up for the Pro Xtra loyalty program in October 2013, as part of my testing of The Home Depot’s Pro app. Since then, Pro Xtra has become an indispensable part of my Home Depot shopping experiences.
The Home Depot Pro Xtra Features & Benefits
Here’s what the program offers:
Perks – Tiered Rewards & Bonus Coupons
Personalized Offers
Paint Rewards
Volume Pricing
Purchase Tracking
Employee Purchase Authorizations
There are other business user perks, such as how the “Pro Online Experience” allows for quotes that lock-in pricing for 7 days, adding and managing users, and creating multiple lists.
How Pro Xtra Benefits ME
“Will this really benefit me?” If I were not already a Pro Xtra member today, I might not see enough benefits to sign up – and I would be wrong.
While I do have business needs, I shop more as an individual user. I don’t have employees, and I probably won’t ever take advantage of the “paint rewards.”
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But, I did sign up, and I remained enrolled in the Pro Xtra program.
I very much recommend the Pro Xtra program. Or at the least, I would encourage you to consider if the same might be true for you.
Here are the features that I have been taking advantage of:
Money-Saving Offers
As a Pro Xtra member, I occasionally receive special coupons and discounts.
There are tiered Perks promotions, where you unlock different rewards depending on how much you spend. For me, spending at least $2500 in 2022 would unlock the option for $25 Pro Xtra dollars or $50 towards tool rental. More perks would be unlocked at higher spending tiers.
Even though I don’t climb high on the rewards ladder, bonus Pro Xtra offers save me money, such a recent $15 off $150+ coupon I plan to use.
Prior bonus promos have included $10 off $100+ and 10% off paints, stains, and primers.
Purchase Tracking
My HomeDepot.com dashboard includes my online orders, as well as my in-store purchases made with registered credit cards, and this has been very helpful to me.
I of course like saving money with coupons, but this feature saves me time.
I have also been receiving automatic electronic receipts for my in-store purchases since 2017, with my email address tied to my Pro Xtra-registered credit card.
Pro Xtra Customer Service
As a Pro Xtra member, my HomeDepot.com online experience is completely different than otherwise, with the dashboard’s “recent purchases” view often saving me a couple of clicks. There are also less obvious perks.
Did you know that Home Depot has a pro-specific customer service phone number?
When you call this number, 1-866-333-3551, Option 1 is for Home Depot Pro orders, Option 2 is for Pro Xtra account inquiries, and I believe you are transferred to general customer service if you don’t select either option.
The last time I called Home Depot’s Pro customer service line, I did not have to wait, and they handled my request for a price adjustment speedily. The time before that, I also did not have to wait long, and I distinctly remember being impressed with the speed at which my order issue had been resolved.
I have had very mixed customer service experiences over the past few years, but not from The Home Depot – their Pro customer service has been consistently fantastic.
It seems that The Home Depot has a Pro-dedicated customer service. Neat.
Is Pro Xtra Worth it?
For me? Absolutely. As far as I am aware, there haven’t been any downsides, only benefits.
If you’re a pro or business user, why wouldn’t you sign up?
I signed up for a different home center’s rewards program, and it does nothing for me. I signed up for a business account at a popular online retailer, on the premise of “business pricing,” but I have yet to save anything outside of the sign-up bonus.
For me, Home Depot’s Pro Xtra program has provided consistent benefits, and I expect this to continue.
Click the link below if you want to learn more. If you’re already a Pro Xtra member, I’m curious to hear about how well it’s worked out for you.
PETE
Most store “programs” i don’t get a care for.
BUT homedepot’s is awesome. In specific- The returns. You don’t need to save receipts, it saves it to your account. Also your return window is a year i believe.
If you link your card on their website- whatever you buy on that card it’ll auto get added to your account
Gordon
I think the year return window is for HD credit cards or business accounts.
Still, the return policy is definitely easier with the Pro xtra program.
Brian
You don’t need to have a receipt when you use a regular Visa card either.
Sergey Vakulchik
If you have an account with HD, you don’t have to use HD credit card to get your receipts saved under your online account. All you need to do is to provide them with your phone number. I use PayPal master card for my personal purchases to get 2% cash back, and if you spend $2500 you will get $50 cash back
Jim Felt
I too have been a member for at least a decade. But honestly I/we don’t prioritize HD as a primary vendor. We have accounts with a number of local (and locally owned) pro tool and more specialty centric providers.
HD is in my opinion far better then Lowes but neither represent a very high bar. Especially regards any actual wisdom on the part of their minions.
The HD App does, however, make repeat buys or purchase history info very convenient. Especially as it’s gotten a tad more usable in these years.
OldDominionDIYer
Very good program, so many useful benefits, hope it sticks around!
Frank D
I know I am not the intended target audience, but see no benefits from this at the pro-sumer level. Custom offers … meh. I buy what I need when I need it, not based on their ” specials “.
Instead I just enjoy my retail and customer discounts outside of HD. Lowes CC has 5% no questions asked. Local stores offer 10% cash discount. HD will not even offer 5% on their own CC.
Stuart
I have yet to take advantage of paint benefits, but I occasionally receive $10 off $100, $15 off $150, or $20 off $200 in-store that I sometimes can and do take advantage of.
fred
I find it interesting that when I was actively working – our businesses would never have taken advantage of something like a $15 off $150 coupon. Nor did we have any knee jerk reactions to announcements of sales around holidays (real or made-up ones) We did often maintain inventories for tools and supplies – and sometimes used sales or things like Zoro %-off deals to replenish stocks. If we needed some new tool or specialty item to complete an upcoming job – we’d buy it – and tried to figure its purchase cost or amortization (if a capital tool) into our bid for the job.
For personal use or gift giving – I have a totally different take – especially now that I’ve sold up, am retired and I am living on my investments. I think I used the last $15 off $150 coupon that HD sent me to stock up on household essentials – and I’m much keener to look at HD special buys when shopping for gifts.
Stuart
It really depends on the type of customer.
Individuals and smaller teams – such as a family-owned plumbing or electrical services – tend to spend very differently than larger commercial and industrial companies.
In a larger business, you’re spending the company’s money. For smaller businesses and individuals, you might be spending your own money, or be on a set budget by whoever’s money you’re spending.
$20 that I save on an order is $20 more that I get to keep in my wallet or put towards other supplies, and it can add up.
If I need something and there’s no discount, so be it. But sometimes a surprise discount can make the difference between buying something immediately or waiting a couple of months for a suitable promotion.
While I don’t take advantage of these offers frequently, I am certainly glad when I am able to. All of the different program benefits really add up.
fred
True . We had somewhat different philosophies across our different businesses and locales. We also bid jobs differently. On many remodeling and plumbing jobs – we’d ask the customer to purchase major items and we’d supply all the incidentals needed to complete the job. They might be subject to sales tax – but not our markup.
On other jobs we might be contract on the basis of furnish, deliver, install and test – or even be asked to provide design services. We had an associated cabinet shop that we might add to the bidding process – should the customer be looking for something special – but we’d mostly install kitchens/baths that were customer purchased from local showrooms.
When we bought the fabrication business – we had to adapt to a whole new operation philosophy – thinking about warehousing (raw materials and finished goods) , cross-docking, just-in-time ordering versus maintaining inventory, deciding on what to do inhouse versus contract out, dealing with production scheduling, using companies like Grainger for MRO supplies etc.
Stuart
Most of the contractors I talk with do the same – they factor supplies into project costs.
Not all do this, though – I’ve learned to always supply electrical components, as some electricians default to “builder’s grade” junk.
But there are still tools and equipment.
I’ve seen contractors burning through wood because they don’t want to change out blades.
fred
Lots of different business philosophies out there. So called professional contractors come in all different stripes, We probably never won a job based on low price – but were happy to stand by a reputation for high quality work. Beyond doing some minor things – we used electrician subcontractors. We also separated our plumbing businesses from our remodeling/GC business – and sometimes bid jobs combined – or using independent plumbers – as our territories did not always overlap.
When we’d bid a job – we’d run through the scope of supply with our customers. Things like wall plates, switches and receptacles, lighting fixtures, cabinet and door hardware, come to mind as things that we would suggest that they might want to purchase to get the look they wanted. Or if the customer wanted – we’d make sure they got what they specified. We’d also talk about things like trim options – wood species – finish desired, profiles etc. We’d do the same when doing a flooring or deck job. When doing a job that involved new drywall or tile – we’d also discuss options and costs. Bathrooms with marine-grade plywood behind the tile backerboard make for easier later installation of grab bars. Cast iron waste lines can be quieter than plastic. Thicker blueboard or greenboard drywall – with skim coat plaster might be something the customer would appreciate for certain spots. And the list of options and customer choices for renovation options goes on.
I also agree with you that “contractors” that try to get the last ounce of utility out of consumables like saw blades, or screwdriver bits – are doing themselves and their customers a disservice.
Skye A Cohen
We do residential remodeling mostly and typically hover around 25 employees. The labor it upset the normal flow of things isn’t worth saving a few bucks here or there, we make money when we are able to maintain regularity and when our costs are predictable so seasonal sales etc are not the kind of thing that gets us excited as a business.
However we do take advantage of deals occasionally when one of us notices a great deal on ladders or blades or something and I certainly don’t mind the offers just because I’m not taking advantage of every one
Also the way home Depot handles online purchases and billing can be frustrating and their in app purchase tracking has definitely helped relieve headaches.
And although I have some frustration at the amount of money we spend at home Depot, I must admit there are valid reasons for that, I would love to just support tade specific supply houses and we spend a lot of money at all of them, I save a lot of time and often money by shopping at depot, the prices aren’t that relevant because I always have a budget for materials but saved time is absolutely relevant and I do save time shopping there.
I think the pro extra stuff isn’t as helpful to me as the built in infrastructure of shopping at a trade supply house that has a fimilar voice on the other end of the phone and a charge account opened with us but it does get us a bit closer.
James
The problem with HD’s paint program is the paint itself. The selection is DIY oriented. If your doing low end apartment make ready than they have something for you. However I can also get some ProMar 200 or 400 for less and it goes on better.
For a pro there is just no reason to not use their local Benjamin Moore, PPG, or SW location.
Mark Walsh
Recent changes to the HD program reduces the value of their program. Until Jan if this year the program include credit automatically added to the Fuel Rewards program. Big purchase at HD could lead to very cost effective fuel purchases for your truck. I once paid .09 per gallon. That gone
HD Commercial Credit card is limited to use only at HD. Unlike Lowes Amex program where their card is accepted well beyond Lowes. I use only 2 CC for all my business expense. Effectively cash back on Lowes Amex and HD
Stuart
I’m sorry, I don’t know anything about gasoline reward credit cards.
Bill
The gasoline program was the big benefit. That is gone. Better of a saving 5 percent at lowes With all the money the commercial buyer spend at HD it is too bad it dumped the best benefit
Jared
Well, I signed up to give it a try. Can I park in the “Contractor” stalls now? 😄
Skye A Cohen
Ha! My theory is that those parking spots are to make home Depot look like a place “where the pros go” and are more about marketing and perception than anything to do with pros having a parking place.
Johann
Does this program cost anything? I didn’t see any mention of cost here or at the HD site. If no cost, why wouldn’t anyone sign up for this?
Seems like a no-brainer to get more coupons and the other features.
Stuart
Completely free. As far as I am aware, there has never been a fee of any kind.
SamR
I never took advantage of the HD saving program since no store is available in southern Indiana.
SW
I spent over 8k with HD last year . And my “free gift” was a beverage from the cooler… With the restrictions that it couldn’t be a monster or red bull . Basically i was allotted a coke or a water… Wow.. glad i spent money there and fought endlessly with HDMS about how they wouldn’t install my carpet that was “free install”…
ToolGuyDan
That’s not right. That said, the perks don’t just “happen”; you have to select which perk (either store credit or a tool rental credit, in my experience) you want for each spending threshold you pass. Maybe you never selected a perk? Or maybe you did, and just didn’t notice the credits on your receipts? Might be worth calling to ask.
ToolGuyDan
Here’s the wild thing: purchases *through* HD count, too, including installed goods. And that’s how yours truly came to have a $35,000 spend with Pro Xtra last year, because I spent almost $30k on new windows for the house. As a result, I ended up with something like $1k in HD store credit.
tracy
home depot pro loyalty program only for business?
Stuart
It’s for pros, everyday users are less likely to see as many benefits as heavier users. You can try to apply and see how you like it – it’s a free program.
C
I have spend $145K so far this year however I noticed that the first $25k I received $275 in perks. Now in the high spending tier my perk for $150k was only $200 and when I spend another 25K I only get another $200. So I think I need to open a second home depot pro xtra account because the perks get smaller the more you buy.