It’s clear that Lowe’s has been trying to increase the number of members in their MVP pro discount program.
I checked out a deal post somewhere, which talked about Lowe’s signup promo offers, but I left their site without enrolling.
Lowe’s emailed me about their MVP program 4 times in the past week.
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The latest emails offer $15 off my next $75+ purchase as a limited-time welcome offer.
I checked my inbox, and saw that they offered me a $20 off $100+ enrollment bonus coupon back in March, 2022.
From the deal post, Lowe’s is targeting people with different coupon offers.
As you might be aware, Lowe’s made some big changes to their military discount in 2022.
At the time of this posting, Lowe’s corporate PR team have not yet provided official clarity as to what exactly they changed or why.
Lowe’s website now says that the military discount does not apply to:
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commodities (such as, but not limited to, electrical cable, electrical wire, dimensional lumber, plywood, and OSB)
So, anything that Lowe’s deems a commodity might be excluded from their military discount, if not already.
But, that’s not the point of the post.
A reader left a comment on my post about the military discount changes:
I was tricked by a Lowe’s cashier to sign up for their MVP program. I soon found out my Military account no longer existed and was told by customer service the MVP Account negated the military account.
Lowe’s HQ customer service told me I couldn’t undo the process and was stuck with the MVP account which by the way is GARBAGE.
Three days of phone calls, store visits to fix the problem and my Military discount remains a thing of the past. I now drive a little farther to Home Depot and will strive to never step foot in a Lowe’s again. LOWE’s DOES NOT HONOR MILITARY VETERANS!!!
To sum it up, the reader was asked to sign up for the MVP program at checkout, they did so, and then learned their military discount was gone and could not be restored.
Looking at Lowe’s MVP Pro vs personal account details, it’s true.
If you have a Lowe’s personal account and convert it to an MVP Pro account, you will lose the military discount.
Lowe’s 10% military discount doesn’t save active military personnel or veterans as much as it used to, due to the unannounced changes they implemented in 2022. Still, having the discount irreversibly stripped off a user’s account seems worse.
We’ve heard from Lowe’s cashiers who are pressured to convince customers to complete satisfaction surveys and apply for the store credit card. It seems reasonable to expect that Lowe’s cashiers are also now being asked to sign people up for the MVP program.
I took a look at Reddit’s Lowe’s board, which is where many employees go to share their frustrations with the company, and there are threads where cashiers share tips with each other on how to get enough MVP Pro signups to meet their supervisors’ pressuring expectations.
One presumed associate said: “Dude it’s free and you get money back on a gift card.”
Lowe’s cashiers aren’t necessarily “tricking” shoppers into converting their personal accounts to MVP Pro accounts, causing them to lose their military discounts in the process. It could just very be that the cashiers aren’t fully aware of this. They seem to be under pressure to solicit sign-ups, but might not know the full fine print tied to the MVP Pro program.
So, here’s the way I see things:
If you are active military or a veteran (thank you all very much for your service!!), do NOT convert your account to an MVP Pro account. Keep your account as it is, and if you’re interested in the MVP program, create a new account to convert.
Then, if you have both types of accounts, use your personal account to buy anything your military discount applies to, and the MVP account (if it’s worth the bother for you) on things that you cannot (or can no longer) use the military discount on.
This might be hard to do if you only have one phone number and email address to associate with your accounts. But, there doesn’t seem to be any other option. Have two accounts and preserve your military discount, or convert over and lose it.
If you can only have one account, you’ll have to determine which type of shopper account benefits you the most.
Other retailers might have similar “this or that” account types and programs.
To Lowe’s credit, they do show their detailed “features list” on the account conversion page. However, it is unclear whether Lowe’s has instructed or trained their cashiers to fully inform shoppers when soliciting MVP Pro signup at checkout. Judging from the tone and content of the reader comment quoted above, it seems that at least some Lowe’s cashiers are failing to mention the MVP Pro enrollment implications to shoppers.
Having Lowe’s cashiers push for MVP Pro signups at checkout might not cause as much frustrations if shoppers were better informed about what it does to the military discount. It seems that extended protection plans are also only possible with personal accounts, so you lose that too.
JoeM
Oh look… More proof Lowe’s is an underhanded cheat, that deserves active Boycotting. Yeah… I’m cool with it… They’re digging their own graves with these backward decisions. Let ’em rot.
Those who serve their country deserve better anyways. No amount of convenience is worth getting your honour spit on by the company you shop at.
Stuart
You say about the same thing with any and every mentioned of Lowe’s.
From an objective perspective, their “this benefit or that discount” policy isn’t too unreasonable.
What I find objectionable is that it seems they’re boosting MVP Pro signups, leading to some shoppers unexpectedly losing their military discounts.
Maybe that’s why the military discount underwent massive unfavorable changes recently, to make the MVP Pro program seem more appealing in comparison.
JoeM
Usually because it proves how awful Lowe’s is, from a moral standpoint.
If it’s a Military discount, the only conditions should be a valid Military ID, even if it’s labelled “Retired” or “Reserve” the Discount should count as active, coupled with as many other programs as the Service Member chooses to enter.
Sure… go ahead, push the Pro level expensive service… but if those who have Served the Country they live in are suddenly declared “Unqualified” for their Service… That’s a moral sticking point, Capitalism or not. It’s utter disrespect for those who actually did something for that business; to have any right to open where they did, when they did, and have access to the logistics and infrastructure they did. If they turn down services named after Military and Front Line Workers, with active or inactive roles in the programs named after them… that’s insulting. That makes every single person who shops there look bad, for supporting bad behaviour.
When a business mistreats its workers, that’s bad behaviour. When a business mistreats its customers, that’s bad behaviour.
Let’s get to the point here… When a company negates the human role their customers play in a human world, that’s not a forgivable company. That’s a company that needs to be humanized, or allowed to collapse under the weight of their own folly. That’s just how good business operates, according to over a hundred years of economic theory about supply-and-demand economics.
Jim
As far as I know there is no such thing as a Military ID for a non-retired veteran.
IJK
Depends on the state. In Iowa, you can get VETERAN added onto your license, with proof of service (DD-214). It’s as good as any military ID for veteran purposes. Nationwide, you can get a VA services ID card that also accomplishes the same thing.
Brad
I don’t know about vets who aren’t disabled, but the VA gave me an ID card that says I have a service-connected disability.
Samuel
It’s a pretty big stretch to look at this change in policy as spitting on anyone’s honor. Lowes (and HD for that matter) are cracking down on contractors double dipping discounts, they’re running a business not a VSO. If both companies decided to change their discount to only include the italian sausages sold at the entrance I’d still appreciate the gesture, I’m not entitled anything because 17 year old me thought joining the Army was right for me.
Laura
Um – that was harsh, You missed the point entirely. Lowes is being shady by hiding the consequences of the change. If Lowes is trying to solve an issue with cheating contractors – then deal with the contractors, not the Vet who is trying to improve his/her home.
SusanC
I got talked into signing up. I asked about using my Veterans discount and they told me I just couldn’t stack them together which is reasonable. They didn’t tell me I’d lose my veterans discount by signing up for a pro discount. They even expressed surprise when I tried to use my veteran discount instead of the pro discount and it was gone and had me redo it. To say I was pissed off is an understatement. Especially as I enquired and my husband could have gotten the pro account and I could have kept the veterans account
Al
Totally agree. The Pro Service rep told me that I would NOT lose my Military discount privileges if I signed up and opened a PRO Account. At the time, I was buying pressure treated lumber and having it delivered. She told me I would also save on the $79 delivery charge and save 5% on my lumber order. I should have realized it was too good to be true. I lost my 10% military discount and cannot re-open a military discount.
Thank you LOWES for treating me like I was treated when I came home from VIETNAM….spit upon, lied to and dishonored. I’m a long time LOWES customer (over 20 years) and a disabled veteran for over 50 years. This kind of treatment hurt back in 1970 and the hurt has been resurrected by Lowe’s lying and mistreatment of US Veterans today. Trying to save 10% on a few items may have cost you millions along with respect.
Corey Moore
As someone who served my country, this really doesn’t seem like that big of a deal. Personally, I stopped inquiring/using military discounts once I got my feet on the ground financially between my career and kids. The support is of course appreciated, but nobody should be expected to care about or afford me special treatment just because of a job I took as a teenager. I generally dislike being categorized as well, especially as a source of ‘outrage-on-behalf-of.’ Even when I was still serving, this discount structure was always a thing at plenty of places, ie a hotel could provide me a military discount or my AAA discount, but not both. Some extremely nice folks certainly bent the rules for me unsolicited on occasion, but the older I get the weirder I feel about having accepted that. My intent here isn’t too dispute your opinions of Lowes as a company, I’m sure you have various reasons backing that up, but I do find that comparing this situation to being spit on is a little much.
Bill D
Well said, Corey. I have the same experience/sense of it. A Lowe’s clerk almost got me into the Pro program, but I forgot my e-mail password, so I still have my military discount.
I’ll just add that every business decision is made on the hope of increasing profit. Even authentically philanthropic or patriotic decisions.
Al
Thank you for your military service. I’m glad you got your feet on the ground and have made an easy life for yourself. On the other side, some of us veterans couldn’t get our feet on the ground, some lost their feet in combat so you could stand on yours, and yes, they were spit upon and laughed at when they came home in a wheel chair. They still are proud of their military service and deserve respect from the country YOU WALK in on your own two feet. You must be proud.
Hon Cho
When Lowes and Home Depot started requiring using an account for the military discount, I decided it wasn’t worth giving up my information since I’m a cash kind of person. Furthermore, at least for Home Depot, they limited the discount to a total of $400 a year.
I’m happy to take advantage of discounts where available, but businesses owe me nothing for my military service.
Stuart
I’d assume an account is needed for verification purposes because too many people are dishonorable enough to ask for a military discount they are not eligible for.
Dave R.
So, in order to get a discount, you get a veterans card from ChoiceID (if I recall the name correctly) , every place that I’ve been honors that and it’s a good solution to the problem I mentioned.
The key here is, they want you to have an app where you scan a barcode, and the barcode changes every time (annoyingly since you might be somewhere without service… Or your phone) most of the time though the cashier will use their code, but they are always keen on saying they’re not sure if it’s gonna work.
Long story short, yeah it’s because they want to do a 400 cap, the only way to do so is to tie it to a person. Which I guess is fine. As the other guy said, they don’t owe me anything.
I don’t have a Lowe’s near me, it’s a 30 minute drive, but we usually go there for the “nicer” things. (More tile choice and whatnot) it was actually the first place that you tied your account with the gov check system and we didn’t need.to bring an ID (just use your phone number) and it was convenient. Shame that their discount is now.. tied to certain items. But, no skin off my back.
Mr. C
It’s frustrating for one of my family members — he served in the armed forces.
He also is getting up in age — and isn’t a ready adopter of technology, getting easily (and rightfully) frustrated at the nuanced operation, small text, excessive steps to get basic things done, and random “it just doesn’t work” scenarios.
He also lives on a fixed income, so buying a $500-1000 phone + $$$ service plan isn’t in the cards.
He’s also 10 miles outside the nearest closed up coal mining outpost town, deep in the hills. There’s no cellular reception, period. Any phone and service plan would be mostly wasted money. “I lived for decades without a mobile phone – it never even existed. Why do I need one now? And it costs HOW MUCH? I won’t break even with enough discounts to justify that!”
It frustrates him to no end with stores requiring a mobile device for “ecoupons” or “digital discounts”. Sam’s Club lowers prices a few dollars on several items for using their mobile phone checkout in-store — not like they don’t already charge enough for membership. Whenever he asks about if a manager can do anything because it’s unfair, they’ve always “just taken a 15 minute break”. Read between the lines.
Also, he’s the sort to leave an entire cart of merchandise just sitting there out of spite – not incredibly nice, but when you get BS’ed enough times, you tend to lose your patience.
He also recognizes that no one owes him anything, but it’s an unkind way to gatekeep things & exclude people. He’s the sort of person who’d say “tease me with a carrot enough times, and I’ll rip it out of your hands and smack you with the stick it dangles from — just to prove you shouldn’t do that to people.”
Charles
I wonder if there are any Lowe’s employees/management here that would care to respond about:
Why they just decided to reduce the military program without any fanfare and now this.
Is there any reason to continue to shop Lowes?
Mr. C
I question that all the time.
Every recent Lowes purchase I’ve made that was “Available for In-Store Pickup” instead of “Ship to Store” gets cancelled…..worst part, it gets cancelled DAYS after I order it.
In other words, it’s so low on their priority list — no one can be bothered to pick it off the shelf….or by the time they do it, it’s gone out of stock.
[Staples does the same thing, but it’s because they’re too lethargic to do so. I’ve gone same day after the cancellation, and literally nabbed the item off the shelf in the same store and from the exact location it’s supposed to be.]
It’s almost as if these places don’t want your money. So that’s fine, I don’t reward them with it.
Jim Felt
“Staffing” at the renunciation so many of these national chains expect people to accept plays a very significant role in these employee “errors”.
You still frequently actually “get what you pay for”. Particularly regards lousy pay and/or scheduling situations.
Will they step up? Only if the corporate bean counters can identify this as a lost profit center. Maybe in another year or two into this barely post pandemic world?
I’ll not hold my breath.
Brad
Occasional sales on Ego yard tools and Bosch power tools. Oh, and the one nearest me sources good houseplants. Other than that, I’m stumped. I also avoid HD when I can. My local Ace has far better hardware selection and service, and my local lumber company has better lumber quality and selection.
Yes, that means I have to make two stops to get hard-to-find fasteners and eastern red cedar boards, but my HD and Lowes have neither anyway.
Shane
Wouldn’t you assume when you “upgade” your account to Pro that you wouldn’t lose any of the benefits you currently enjoy? If you compare the list side by side you lose basic features when you go pro. Wtf? I don’t think it’s realistic to expect your best interests to be considered by a publicly traded company. However, it’s reasonable to assume you wouldn’t be penalized your veterans benefits. I stopped using mine there once showing proof at the register wasn’t enough to get the discount. Now, you’re forced to have a registered account with all of your personal info and additional sign up for veterans discounts. No thanks.
Jim Felt
All logical. Except your concern for “all your personal information”.
That boat sailed the moment you’ve secured any bank loan, credit card even a Comcast/AT&T type account.
AKA it’s too late and mostly irrelevant.
Robert
Home Depot doesn’t have a military discount program does it? It may be that the big box stores feel the critical mass isn’t there anymore and so they can afford to dis the veterans. The percentage of Americans that serve in the military keeps decreasing, and the distribution becomes more uneven across the country. I know there is an counter argument those that served are somewhat more likely to do home improvement activities either as a pro or DIYer, but the trend remains.
Stuart
They do.
Nate
It used to be only active discount on holidays but they recently made it available all the time. Only this is, you need a smartphone to go into the Home Depot app and get a one-time barcode for the cashier to scan every time you want the discount. It’s even difficult to find the discount if you forgot where it was located in the app.
Samuel
HD has offered a military discount for quite a while, at least the ones near me. As of this year you have to use the app to get it, and of course there’s garbage reception inside the stores so you need to join their public wifi. There’s also a $1000 per year cap, but my spouse also gets her own $1000 per year cap just for being married to me. Generally unless we’re spending >$100 in a trip we just say F it and not bother with the discount
Adam
I think it comes down to them not gearing it towards the right customer. The problem in retail, is it always some higher up looking at #, and only #’s. They always need to see improvement month over month, or risk losing their job. So this new program comes along, and the push from above comes to get as many people signed up, versus the right people signed up. Yes there will be some military & pro overlap, but how much? But every associate is now asking to sign up for pro, taunting the benefits, bot none of the cons or asking the right qualifying question.
If you are professional, aren’t you passing the cost of goods onto the customer? And the larger savings items are no longer included in military. Unless its a niche tool, or you truely can’t wait, who is buying tools at full price -10%? just about any promo is going to beat that. I see little reason for the pro really buying for business to care.
It will only be the military customer that gets the short end of the stick. The one person that (if anybody) deserves the 10% off a grill or other large purchase, they will end up frustrating because some front end supervisor needed more Pro reward signups so they can push signup #s to their investors.
HushHouse254
As a service member, I don’t ask for discounts. It’s the Commander…. Sorry, my wife, who usually asks for it. I used to show my id. I guess that’s too difficult for some cashiers and for people who want to scam the stores. So now the big boxes made it more difficult to use. Each has taken a different approach. Lowes was an easy process. Now we just give them our phone number. HD on the other hand was a process. Using their website, multiple pages of information and you have to upload redacted documents to verify your service. Then to use the discount you must sign in to HD.com and pull up the military discount QR generator to use at the register. How interesting that at three area HD’s near me… There is no cell service inside the building. I have a Verizon 5G phone and neither mine or the wife’s will receive a signal. So in order to use the discount. I have to prepare prior to entering the store. Big metal building, cell phone blocker… Maybe just a way to frustrate you so you give up and not use the discount? Don’t know? But my phone works quite well in other large metal buildings called a hanger. Our local ACE is so much nicer to shop at and signing up for their rewards program was simple. We now make it our regular store and only go to the big boxes out of a necessity.
Jason
FWIW I use their free wifi for the Home Depot app in store. Cell signal is crap in the building but I like using the app for the store map to find stuff (because unfortunately most places staff is a little thin) and it works well. Also helps when I’m asking my commander/wife opinions on a solar light etc. and need to get a picture sent.
Brad
That’s what confuses me. I’m skeptical that many of those who complain about cell reception at HD have phones that lack wifi.
Frank D
Isn’t it just the same at Home Depot?
Zero issues at our Lowes, nice store, friendlier people who ask if you are a vet. They never pushed the pro on me. Still have the 5% store card.
Home Depot, cluttered as all get out, rude people, always pushing sales for kickbacks, no longer asks about military discount, did away with the 5% for HD card holders …
But it is quite simple, CEOs earn the million bucks while they build up their golden patachute, and have to keep share holders happy. Both HD, Lowes, … They decided Military discount was abused – and it was to some extent surely – so you have bean counters trying to squeeze numbers, versus people who run their small business buying everything with military discount … while that was intended to appeal to veteran homeowners. And discounts don’t stack, so no, you’re not get a military discount as a business customer.
Per Stuart’s mention recently, I looked at HD Pro. Signed up. You know what I got? An email that said x discount on your next purchase, saw it on my phone, saw in email, went to the website, okay, well, it will be simpler if I go to the store later in the week. I will print it before I go. Got interrupted. Finally on the end day, I get on the computer, wanting to print the coupon – I kid you not: This Coupon EXPIRED because you viewed it THREE TIMES. What in the world?! Who does that? Never in my life have I seen a qualified coupon expire by viewing it three times. But good job HD CEOs & bean counters! You fooled me! And of course there was no support, can’t email, have to call on a weekday during business hours and a few days later, I figured it just wasn’t worth my time and stress to fight it.
Stuart
The issue, in my opinion, isn’t about how the Lowe’s pro rewards program strips away military discounts during account conversion, but that shoppers aren’t properly informed of this, as shown by the reader comment I quoted above.
Lowe’s introduced significant new product category exclusions without warning or even communicating this to shoppers at all. A lot of people only learned about the changes at checkout and they saw the discount wasn’t applying to what they’ve been buying.
Now, the shopper who left a comment said they were convinced to enroll into the MVP program and that their military discount status was irreversibly removed without warning.
That’s why I felt compelled to bring this to light – I don’t want anyone else to feel “tricked by the cashier.”
Maybe this comes down to poor cashier training, or a desire to push enrollment at all costs. The reasons won’t matter to anyone who converts their account only to then be told their military discount no longer exists.
MM
I suspect it’s simply a management telling cashiers to push enrollment. I remember many years ago I briefly worked at Best Buy before I went to college. Management was constantly getting on the employees about pushing PSPs (Extended Warranties) as hard as possible, but they never told us any of the details about the program. We had organized training on the topic but it was all about how to sell the plans not any of the details of how the plans actually worked.
Even if the cashiers memorized all that fine print, do they really expect the cashiers to hold up the line while they explain all of that to the customer each and every time?
To me, the real problem here is that Lowes doesn’t offer the ability for someone to switch back to the old account if they don’t like the new one. That’s the real kicker, it would be trivially easy for them to do that, that would go a long way to recovering customer’s goodwill here. Not happy with the new plan we pushed on you? No problem, we’ll put you back on the old one. But for some inexplicable reason they are choosing not to do that, and I think that idiotic decision is going to come back and bite them in the ass.
OldDominionDIYer
I have and use the Home Depot Pro account and by having us verify online I can now enjoy my Military Discount for online purchases. That is great for me since COVID was restrictive at times this was a big help. I’m not sure why Lowes is doing what they are with the Military Discount but I’m certain it is a business decision. I believe it will hurt them in the long run but I might be wrong about that. With inflation spirally out of control and prices obviously going out of sight high, I think this business decision will hurt them even sooner, or at least I hope it will.
Jared
It doesn’t bother me that different “membership” categories have different benefits, military or otherwise. The system bug the reader is complaining about, and what I think merits criticism, is the inability to revert back.
It’s one thing when a company just changes a program. Though disappointing if you valued the previous iteration, they aren’t obliged to keep it going if the company perceives a better version.
However, in this case Lowes has two concurrent programs. The disparity between them and the lack of ability to choose feels unfair.
CountyCork
Not sure how valuable the military discount is any longer. I used to use it to score really good deals when they clearanced items but it can no longer be used on any discounted items which probably makes sense in their view. I still use the discount on random items I happen to need but that’s about it. For convivence if it’s just one item I need there’s a Ace a few miles away and I’ll pay extra and save time.
mattd
Pretty sure that this is the same as home depot’s policy. No military discount on commodities like lumber, and since the military discount has NEVER been allowed for commercial based purchases, then if you have pro-extra you cannot get the military discount.
Matt O
Home Depot Pro account and military discount can be on the same account. I know I have it set up that way. That being said they only let you use a discount for the Pro account or the military discount. It’s a whichever is greater savings thing, no stacking them. Which is understandable. I don’t shop at Home Depot or anywhere specifically for a veteran discount, but it’s a nice perk.
Bill
Besides the emails, I have not been approached about opening an account. I am not a veteran and don’t see any pro or con about the benefits for someone in that category. The name itself confuses me as I am not a pro. So, is it for me or not?
Albert
My father was spit on when he returned from Vietnam. If a company chooses to offer a military discount, it’s appreciated but not expected from me.
Nathan
All I see here is they level set with home depot alot. Biggest issue is I have is the cashiers lying to customers about the benefits etc. I agree to some bit about buyer beware
I don’t go to lowes often but they do have better stuff than home depot for some things.
Min
The issue with these discounts that come with hidden strings is that the company benefits from the advertisement that they support Veterans. It isn’t that I expect or demand a company give a military discount. But if they do advertise it, I will use it as much as possible to make them actually pay for that goodwill that they are getting from the community.
Charles
Stuart and others summed it up properly.
A company can do what they like, but if they introduce a program (military discount) then they should make it as simple as possible (it used to be “show your ID”) and if they change it, then they need to explain it.
It isn’t just military discounts, but all sorts of coupons and discounts that invariably exclude everything you want to buy – even if the sign is in front of what you want to buy.
These tactics are shady and we, as consumers, should vote with our wallets
John S.
Lowes has a lot of former Sears execs there these days. I think they should reach out to transformco and try to get the old Shop Your Way rewards program at lowes. That was (and still is) the only decent rewards program in the history of retail.
James W
Months ago, when lowesforpros.com was different from lowes.com at least slightly – I could order clearance paint from one and not the other, they told me I’d have to create a different login because they were separating the accounts/sites. I used an alternate address – because I had also noticed that if I ordered things through lowesforpros.com I did not ever get my MyLowes vet discount. So usually, I found what I wanted to find, then went to the store. Still – the experience made me wary. Now I have a normal login to lowes.com which has my discount (or what’s left of it) and a Pro account that does not (which I rarely log into because I can’t find any discernable benefit from it anymore). Like others, getting more frustrated – as HD has made vet discounts more available, Lowes is back-peddling.
Another commenter suggested Lowes should emulate Sears. Whether Shop Your Way was a good program or not, it would be a death knell if they start emulating Sears at this point. Long story short – years ago I bought a small amount of K-Mart stock when it was cheap, thinking it was a Great American Company and too big to fail. They later (due to mismanagement) declared bankruptcy, wrote off all the common stock, leaving me with $0. A little over a year later they bought Sears with cash (I think $11 billion! (couldn’t pay out my stock, but could zero out debtors and stockholders and save the money for other spending). And now they’ve driven it into the ground as well.
If they have left the K-Mart/Sears world and are now running Lowes, I’ll be ever more skeptical about continuing to be a customer. But we do what we need to do to find good prices on good products, so I am no absolutist, either. Given the choice, I’ll go into the local lumberyard first, HD 2nd, and at this point Lowes as a last resort.
Paul the dude
So you know Lowes does not cap its 10% discount but Home Depot does cap it at $400 ($4000 spent). Lowes is the better deal still – if you still have your discount. I don’t.
Paul the dude
Well darn I just realized I lost my military discount because I couldn’t find it anymore. EVERYONE should know that Lowes DOES gives more money back (if you still have the military discount or just create another account to keep it). Home Depot only gives you back up to $400 a year for it’s 10% so if you are a business like me after I spend $4000 ($400 back) I then went to Lowes because it’s UNLIMITED or at least I think because it keeps going. I converted to MVP because I spend a lot and saw you got free snacks monthly but now I lost hundreds in savings on my 10%. I’ll likely just delete my account and go back to just the military discount because it’s better than the MVP. Oh and the commodities applies to Home Depot too. Guys understand some materials you just don’t get a discount on their margins are too tight but theres an ENTIRE STORE good grief. I know I get back around over $1000 a year. I still hate both stores but dislike Lowes more although they were giving me more back unlimited with military until I switched to MVP pro. Oh well.
Gregg
I thought I was helping a cashier friend by signing up for MVP. Little did she know that I would lose my Veterans status. Lowes does not support veterans any longer. I have been buying at Lowe’s for over 40 years. My choice and recombination is Ace or Home Depot.
Jacob
Yeah, wish I had this article before hand. Was in getting paint for my families new home. The paint lady talked me into it, I even asked her if it would transfer my veteran discount and she was like , “oh yes!” I tried to get it back on by using their ID.me log in to verify and reset a list it. No such luck.
This is some underhanded bullshit. I will now make it a point to get what I can from homedepot.
Rick
Same exact story as Jacob. My wife was buying about $500+ worth of paint the rep sold her as this steal of a lifetime. She would get a discount for black Friday, sign up for mvp program, get regular vet discount and sign up for a credit card and get another discount. She did it all and nothing worked right. No discounts. She was there for an hour trying to figure it out. Finally the manager just told her to come back the next day which she did and they gave her $100 refund. They messed up her credit card and swapped her first and last name and she couldn’t use it. It was insane. I didn’t care until I figured out she canceled my vet discount without me even being there. I’m not sure if national will do anything. I found out because I was just about to buy a $3000 mower online and no vet discount. I’ll shop HD because they honor vets.
kandus
Well it doesn’t matter now! As of March 4, 2024, all the MVP cards are void! The no longer do discounts on anything they call a commodity NOW which is almost everything now!!
Time to save up and go to Home Depot!!!
G-Money
– I had my account converted to the new program, lost my military discount, called tech support who said I had to open a second “personal account” with a different email. I did that and now have to check 2 emails for Lowe’s, depending on my purchase. Plus, I got the PRO credit card to negotiate a price on new flooring. So, now I have 3 different ways to confuse me….
-I got a new email 2/19/24 on the “personal account” which confuses me even more:
Hello,
We are excited to announce MyLowe’s Rewards, a new way to save and earn rewards by shopping at Lowe’s! As a current Lowes.com account holder, you will be automatically enrolled into the new program1.
MyLowe’s Rewards benefits include2:
• Earn points toward MyLowe’s Money
1,000 points = $5 reward
• FREE member gifts
• FREE standard shipping starting with Silver Key status
(Not available in Alaska & Hawaii.)